Refund policy
Last updated: 27 September 2026
We want you to love your MIMI order. If something isn't right, here's how we'll help.
Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. New Zealand customers have equivalent rights under the Consumer Guarantees Act 1993.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, not as described, or you received the wrong item:
- Email us at mymyafi@gmail.com with your order number.
- Attach a clear photo or short video showing the problem (and the outside of the package, if it arrived damaged).
- We'll reply within 1–2 business days and offer you a replacement or a full refund. For small accessories we usually won't offer a repair, and the choice between replacement and refund is yours.
In most cases you won't need to send the item back. If we do need it returned, we'll give you the return address and cover the reasonable cost of return postage.
Please contact us as soon as you notice a problem. Reporting within 7 days of delivery helps us resolve it fastest, but this does not limit your rights under the Australian Consumer Law.
Change of mind
We don't offer refunds or exchanges for change of mind, including if you chose the wrong colour or style, or simply no longer want the item. Please check the photos, description and measurements carefully before ordering, and email us if you have any questions. This does not affect your rights if an item is faulty or not as described.
Items that don't arrive
If your order hasn't arrived within 30 business days of dispatch, contact us and we'll send a replacement or give you a full refund. If tracking shows your parcel as delivered but you can't find it, please check with neighbours, your building manager or local post office first, then contact us and we'll help investigate with the carrier.
Cancelling an order
You can cancel your order for a full refund if you email us within 12 hours of ordering and before it has been dispatched. Once dispatched, an order can't be cancelled.
How refunds are paid
Approved refunds are processed to your original payment method within 3 business days. Depending on your bank or payment provider, it may take a further 5–10 business days to appear. A full refund includes the shipping cost you paid for the affected item.
Contact us
Email: mymyafi@gmail.com
MIMI, Ho Chi Minh City, Vietnam