Shipping policy
Last updated: 27 September 2026
Where we ship
We currently ship to Australia and New Zealand.
Processing time
Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). You'll receive an email with your tracking number as soon as your order is on its way.
Delivery times
Our products ship from partner warehouses in Australia and overseas. Each product page shows where the item ships from. Estimated delivery times after dispatch:
| Ships from | Estimated delivery |
|---|---|
| Australian warehouse | 2–7 business days |
| International warehouse | 7–17 business days |
These are estimates, not guarantees. Deliveries can occasionally take longer during peak periods (such as November–December), severe weather or carrier delays. Delivery to rural and remote areas may take a few extra days.
Shipping costs
Shipping costs are calculated and shown at checkout before you pay.
Tracking
Every order is shipped with tracking. Tracking information can take 2–3 business days to show its first update after dispatch. If your items ship from different warehouses, they may arrive in separate packages, each with its own tracking number.
Customs, duties and taxes
All prices are in Australian dollars (AUD). For orders delivered in Australia with a value under A$1,000, no import duties or taxes are charged on delivery. Orders to New Zealand under NZ$1,000 are generally not charged duties or fees on delivery.
Shipping address
Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us within 12 hours of ordering and we'll update it if your order hasn't been dispatched yet. We can't be responsible for orders delivered to an incorrect address entered at checkout, but we'll always do our best to help.
Late or missing orders
If your order hasn't arrived within 30 business days of dispatch, please contact us and we'll send a replacement or give you a full refund. See our Refund & Returns Policy for details.
Contact us
Questions about your delivery? Email mymyafi@gmail.com with your order number and we'll reply within 1–2 business days.